Refund policy

Change-of-Mind Returns

If you change your mind, you can request a return for a refund within 14 days of receiving your order. To be eligible, items must be unworn, unwashed and in their original condition, with all tags attached. We can't accept change-of-mind returns for items that show signs of wear or have been altered.

These conditions apply to change-of-mind returns only. They do not apply to faulty items or items that don't match their description (see below).

We don't offer direct exchanges at this stage. If you need a different size, please return the original item and place a new order.

How to Return an Item

  1. Email us at info@keathebrand.com within 14 days of receiving your order. Include your order number and the item(s) you'd like to return.
  2. We'll reply with our return address and confirm your return.
  3. Send your item(s) back within 14 days of our confirmation. Pack them securely with tags attached, and include a note with your order number.
  4. Use a tracked postage service and keep your receipt until your refund is confirmed.
  5. We'll email you once your return arrives and your refund has been processed.

For change-of-mind returns, return postage is at your own cost and original shipping fees aren't refundable.

Refund Timing

Once your return reaches us, we'll process your refund to your original payment method within 5 business days. Your bank may take a few extra days to show it in your account.

Faulty, Damaged or Incorrect Items

If your item is faulty, arrives damaged, doesn't match its description, or you received the wrong product, please contact us with your order number and a photo of the issue. We'll cover reasonable return shipping costs.

  • Major problem: you can choose a refund or a replacement.
  • Minor problem: we'll repair or replace the item, or offer a refund, within a reasonable time.

Washing or wearing an item does not prevent you from making a claim for a fault.